Privacy Policy

Our contact details

Name: Jumping Fish Ltd

Address: 4 College Green, Gloucester, Gloucestershire, GL1 2LR

Phone Number: 01452 835560


Website: or

The Type of Information We Collect

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details)
  • Transaction Data (for example, your order with Jumping Fish Ltd.)
  • Payment Data
  • Communication Data (any emails or letters that you may have sent)
  • Transaction data (for example your order history with Jumping Fish Ltd.)
  • Technical data (for example device or browser data used)
  • Usage data (for example browsing actions on our website)

How the Information is collected gathers data using different methods when you interact with us, for example:

  • Placing an order
  • Browsing our website
  • Correspondence by email, phone, post or otherwise
  • Interactions on our social media channels
  • Providing feedback

How We Retrieve Information and Why We Have It

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To purchase an item from Jumping Fish Ltd.
  • To make an enquiry with Jumping Fish Ltd.
  • To pay for a recent purchase made with Jumping Fish Ltd.

We use the information that you have given us to communicate to customers and to process an order made with Jumping Fish Ltd. From time to time, we may use this information to inform customers (past and present) of new resources which we think might be of interest to them.

We do not share this information with external parties unless we are obliged or permitted by law to do so.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting An individual must give clear consent for you to process their personal data for a specific purpose.

(b) We have a contractual obligation.  The processing is necessary for a contract you have with the individual, or because they have asked you to take specific steps before entering into a contract.

(e) We need it to perform a public task. The processing is necessary for you to perform a task in the public interest or for your official functions, and the task or function has a clear basis in law.

(f) We have a legitimate interest. The processing is necessary for your legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect the individual’s personal data which overrides those legitimate interests)

How We Store Your Personal Information

Information that is given via both electronic and physical methods are stored in line with procedures to ensure information is safeguarded.  The secure data collected via

If password access if required for certain parts of, the user is responsible for keeping this data confidential.

Transmission of information over the internet is not entirely secure and is done at your own risk. Jumping Fish Ltd cannot ensure the security of data transmitted on to

We keep data in line with current data retention models and guidance from the Information Commissioners Office. As of April 2021, this time period is 36 months. We will then securely dispose your information.

Your Data Protection Rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at if you wish to make a request.

Interaction with other websites

Within there may be links to other websites. Jumping Fish Ltd has no control over such websites and are not responsible for the content of external websites. This policy does not extend to the use of other websites. It is advisable to read the privacy policy or statement of other websites before using them.

How to Complain

If you have any concerns about our use of your personal information, you can make a complaint to us at:

Jumping Fish Ltd.

4 College Green,




You can also make a complaint to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane




Helpline number: 0303 123 1113

ICO website: